Registration on file

Paula Otley, BACP, NCPS

Online sessions across the UK 16+ years in practice

Paula Otley meets people where they are and helps them make sense of hard moments.

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About Paula

Paula Otley meets people where they are and helps them make sense of hard moments. She is Paula Otley BACP, NCPS and brings 16 years of listening and supporting people through loss, anxiety and life changes. Her approach is warm and down to earth, aimed at helping people feel less alone and more able to cope.

Paula began working with bereavement support as a volunteer and that practical experience shaped her decision to train in counselling.

Background and approach

She trained as an integrative counsellor with a focus on person-centred and psychodynamic ideas. She later added cognitive behavioural therapy, or CBT, to bring more structured tools into her work. She has worked in GP practices, the NHS, charities, community counselling services, independent practice and employee assistance programmes.

That variety means she is used to different kinds of everyday problems and life stages. People bring issues such as stress, anxiety, depression, grief, relationship and intimacy concerns, addiction, self-esteem and parenting strain. In a session she aims to build a steady, trusting relationship first.

Then she and the client choose a way forward together, using conversation, practical techniques and reflective work as needed. Sessions can cover coping with change, communication problems, attachment issues and many other worries listed on her profile. Sessions are offered in English and Paula accepts international clients.

Practical session options include video calls, phone sessions, live chat or text-based messaging. To begin, clients complete a short matching questionnaire and schedule a time that suits them.

Details from the counsellor's public professional profile · registration number listed ← Browse all counsellors

Registration

BodyRegistration numberExpires
BACP 381077 April 2026
NCPS NCS21-02334 December 2026

Registration details are as listed on the counsellor's public profile. You can check any number with the registering body.

Sessions and payment

Sessions are held online through our partner platform, by video, phone or messaging depending on the counsellor.

Costs are shown on the partner platform before you commit. If cost is a concern, ask about reduced-fee options.

Focus areas and approaches

What Paula works with

Everything Paula lists, in their own terms.

Approaches Paula lists

Listing an approach is not evidence of training in it. This directory copies what each counsellor names and does not check training records.

Online support

Paula combines person-centred work with psychodynamic ideas and cognitive behavioural techniques. Person-centred therapy focuses on listening and acceptance, helping people speak openly and find their own solutions. Psychodynamic work looks at patterns from past relationships and how they affect current feelings and behaviour, useful for attachment and ongoing relational issues. CBT offers practical steps and exercises to change unhelpful thoughts and habits and can help with anxiety, low mood and sleep problems.

Finding the right approach is part of the work together. The therapist will discuss your concerns, goals and preferences and suggest which methods to try. This is a collaborative process and methods can be adjusted as the work progresses.

Online sessions are offered by video call, phone, live chat or text-based messaging to make therapy more flexible. Video calls are close to face-to-face meetings, phone sessions work well when bandwidth is low, chat can suit shorter check-ins and text messaging lets people reflect between sessions. These options help fit therapy around work, family and other commitments while keeping continuity of care with registered or accredited professionals.

Frequently asked

What kinds of concerns can Paula help with?

She works with stress, anxiety, depression, grief and relationship or intimacy-related issues, plus ADHD, addictions and many life changes.

How would you describe her therapeutic style?

Paula blends person-centred listening with reflective psychodynamic work and practical CBT techniques to match what a person needs.

What is her background and experience?

She has 16 years of experience, including bereavement support volunteering and roles in GP practice, the NHS, charities and independent practice.

Which credentials does she hold and where is she based?

She is listed as BACP and NCPS and practises from the United Kingdom.

Can sessions be held in languages other than English?

Sessions are offered in English.

What session formats are available online?

She offers video calls, phone sessions, live chat and text-based messaging to suit different needs and schedules.

How is cost handled for sessions?

Cost varies with location and therapist availability; sessions use a subscription that can be cancelled at any time.

How do I start working with her?

Use the Start Therapy button, complete a short matching questionnaire, and schedule a session according to therapist availability.

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