Yasmeen Desnavi, BACP

Client-Centred Therapy focuses on listening and understanding. The counsellor follows the person’s lead, reflecting feelings and helping someone make sense of their experience. This approach can help when someone needs a non-judgemental space to speak about loss, stress or relationship worries.

Cognitive Behavioural Therapy, often called CBT, looks at patterns of thinking and behaviour. It uses practical exercises and short tasks to change unhelpful thoughts and reduce anxiety or low mood. This method is useful for people wanting concrete tools to manage symptoms and test new behaviours.

Finding the right approach is part of the work. The therapist will discuss what feels most helpful and try different ways of working together. That collaboration lets goals and methods be shaped by the person’s needs, aims and comfort level.

Online sessions are offered by registered or accredited professionals using video calls, phone sessions, live chat or text-based messaging. Video is closest to a face-to-face meeting and works well for longer therapy sessions, while phone calls can suit people with bandwidth limits or who prefer not to be on camera. Live chat and text messaging can be used for brief check-ins, quick problem-solving or people who prefer typed conversations. These formats make therapy more flexible and easier to fit around work, family and other commitments.