Hayley Matthews, BACP, NCPS
Hayley Matthews is a therapeutic counsellor who aims to make reaching out feel manageable.
About Hayley
Hayley Matthews is a therapeutic counsellor who aims to make reaching out feel manageable. She works with adults facing stress, anxiety, depression, relationship strain, addiction and other concerns. Sessions are offered online or by phone, and she uses practical tools alongside open conversation to help people make sense of things and take steps forward.
Hayley draws on a person-centred way of working, which means she listens without judgement and focuses on what matters most to each person.
Background and approach
She also uses elements of cognitive behavioural therapy to spot unhelpful thinking patterns and mindfulness techniques to develop grounding and calm. Her background includes several years working in the care sector and in mental health services with people experiencing a wide range of difficulties. That experience shapes a down-to-earth style and a focus on realistic, manageable change rather than quick fixes.
In sessions Hayley aims to be warm, honest and respectful. She often works relationally - paying attention to how someone presents and what their patterns in relationships reveal. Creative options such as journaling or metaphor may be offered when helpful.
Hayley is a member of the British Association for Counselling and Psychotherapy, BACP, and is registered with NCPS. She works under clinical supervision and carries professional insurance. To begin, a short matching questionnaire is used and appointments are scheduled to fit the client and therapist timetable.
Registration
| Body | Registration number | Expires |
|---|---|---|
| BACP | 384237 | November 2026 |
| NCPS | NCS23-01468 | April 2026 |
Registration details are as listed on the counsellor's public profile. You can check any number with the registering body.
Sessions and payment
Sessions are held online through our partner platform, by video, phone or messaging depending on the counsellor.
Costs are shown on the partner platform before you commit. If cost is a concern, ask about reduced-fee options.
Focus areas and approaches
What Hayley works with
Everything Hayley lists, in their own terms.
- Stress, Anxiety
- Trauma and abuse
- Self esteem
- Depression
- ADHD
- Addictions
- LGBT
- Relationship issues
- Family conflicts
- Grief
- Intimacy-related issues
- Eating disorders
- Sleeping disorders
- Parenting issues
- Anger management
- Career difficulties
- Bipolar disorder
- Coping with life changes
- Coaching
- Abandonment
- Aging and geriatric issues
- Attachment issues
- Autism and Asperger Syndrome
- Avoidant personality
- Blended family issues
- Body image
- Cancer
- Co-morbidity
- Codependency
- Commitment issues
- Communication problems
- Control issues
- Dissociation
- Drug and alcohol addiction
- Eating and food-related issues
- Family problems
- Fatherhood issues
- Fertility issues
- Guilt and shame
- Hearing impaired
- Isolation / loneliness
- Jealousy
- Life purpose
- Men's issues
- Midlife crisis
- Mood disorders
- Narcissism
- Obsessions, compulsions, and OCD
- Panic disorder and panic attacks
- Paranoia
- Personality disorders
- Post-traumatic stress
- Seasonal Affective Disorder (SAD)
- Self-harm
- Self-love
- Sexuality
- Social anxiety and phobia
- Women's issues
- Workplace issues
- Young adult issues
Approaches Hayley lists
- Attachment-Based Therapy
- Client-Centred Therapy
- Cognitive Behavioural Therapy (CBT)
- Existential Therapy
- Mindfulness Therapy
- Motivational Interviewing
- Narrative Therapy
- Psychodynamic Therapy
- Solution-Focused Therapy
Listing an approach is not evidence of training in it. This directory copies what each counsellor names and does not check training records.
Online support
Finding the right approach is often a shared process. The therapist will work collaboratively to identify which methods match a person's goals, comfort and current life demands. Plans can be adjusted as therapy progresses so the work stays relevant and useful.
Online formats offer real practical benefits. Video calls allow face-to-face conversation without travel. Phone sessions need less bandwidth and can fit into a lunch break or when being on camera is difficult. Live chat and text-based messaging are useful for brief check-ins, journalling prompts or when someone prefers writing to speaking. These options make it easier to keep therapy consistent around work, caring duties and daily life.
Frequently asked
What concerns does Hayley help with?
Hayley supports people facing stress, anxiety, depression, trauma and abuse, addiction, self-esteem and relationship challenges among other concerns listed in her specialties.
What is her therapeutic style like?
She works in a person-centred way with relational emphasis and uses practical techniques from cognitive behavioural therapy and mindfulness to help people understand feelings and change unhelpful patterns.
What experience does she bring?
She has five years of professional experience and has worked in the care sector and mental health services supporting people with a wide range of difficulties.
What credentials and location are listed?
Hayley is affiliated with BACP and NCPS and practises from the United Kingdom.
Which languages are supported for sessions?
Sessions are offered in English.
What session formats are available?
She offers video calls, phone sessions, live chat, and text-based messaging to suit different needs and schedules.
How are costs and billing handled?
Costs vary with location and therapist availability; sessions use a subscription that can be cancelled at any time.
How do I begin working with her?
Start by selecting the Start Therapy button, complete a short matching questionnaire, and then schedule sessions according to the therapist's availability.
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