Robert Winstanley, BACP

Client-centred therapy is about listening without judgement and following the client's lead. The counsellor reflects back what he hears, helping people understand their own thoughts and feelings and decide what matters most to them.

Solution-focused work concentrates on small, practical steps and on what the client wants to change. This approach suits people who want clear actions and short-term goals to manage stress, work issues or everyday problems.

Trauma-focused methods help people process distressing events at a pace that suits them, offering tools to reduce distressing memories and build coping strategies after incidents that feel overwhelming.

Finding the right mix of approaches is part of the first sessions. The counsellor discusses needs, goals and preferences and collaborates on a plan that fits each person's situation. This shared decision-making helps shape the focus and pace of therapy.

Online sessions via video or phone let people join from wherever they are, which can make fitting therapy around work or family easier. Live chat and messaging provide a way to check in between calls or to have shorter conversations when time or bandwidth is limited. These options make therapy more flexible and easier to keep up with over time.