Lauren Gordon, BACP

Client-centred therapy puts the individual’s concerns and experiences at the centre of every session. The therapist listens carefully, reflects what she hears, and helps people find their own solutions. This approach is useful for anxiety, low self-esteem, relationship difficulties and life transitions because it focuses on what matters to the person rather than imposing a fixed plan.

In practice, sessions are conversational and collaborative. Lauren will work together with each person to set goals and try practical steps between meetings. Progress is reviewed regularly and the plan is adjusted to suit changing needs and preferences, so the approach evolves with the client rather than remaining static.

Online formats offered include video calls, phone sessions, live chat and text-based messaging. Video calls are good for face-to-face conversation when visual cues help progress. Phone sessions can be simpler when bandwidth is limited or when someone prefers not to be on camera. Live chat or text messaging can suit quick check-ins, shorter reflections or the need to fit therapy into a busy day.

Many people find online therapy more flexible and easier to schedule around work, caring duties and travel. Registered or accredited professionals can adapt methods to work well across these formats, helping people get consistent support without the need to travel for every session.