Joanna Lum Wai, NCPS
Joanna Lum Wai is a counsellor based in the United Kingdom with nine years of professional experience and an NCPS credential.
About Joanna
Joanna Lum Wai is a counsellor based in the United Kingdom with nine years of professional experience and an NCPS credential. She focuses on helping people who are struggling with stress, anxiety, trauma, low self-esteem, and the practical challenges that come with big life changes. Joanna aims to meet people where they are and start work in a way that feels manageable.
She keeps sessions straightforward and conversational. Joanna adapts her approach to the needs of each person and encourages honest, plain-speaking discussion about what is hard right now.
Background and approach
She emphasises respect, sensitivity and compassion in every meeting. Joanna uses a mix of methods, including client-centred work, cognitive behavioural techniques and emotionally focused ideas, alongside EMDR and psychodynamic perspectives when appropriate. That range lets her match tools to the problem rather than using one fixed style.
Practical issues like sleep, eating, career stress and caregiver strain are common topics she helps people address. Joanna also supports those dealing with grief, relationship and intimacy issues, anger, and the emotional fallout from trauma or discrimination. Sessions are offered in English and take place online by video call, phone, live chat or text messaging.
Joanna explains options clearly and helps people choose the format that fits their daily routine and comfort level. If someone wants to begin, she guides them through the simple sign-up and matching steps so therapy can start without unnecessary friction.
Registration
| Body | Registration number | Expires |
|---|---|---|
| NCPS | NCS20-00133 | May 2026 |
Registration details are as listed on the counsellor's public profile. You can check any number with the registering body.
Sessions and payment
Sessions are held online through our partner platform, by video, phone or messaging depending on the counsellor.
Costs are shown on the partner platform before you commit. If cost is a concern, ask about reduced-fee options.
Focus areas and approaches
What Joanna works with
Everything Joanna lists, in their own terms.
- Stress, Anxiety
- Trauma and abuse
- Self esteem
- Coping with life changes
- Compassion fatigue
- LGBT
- Relationship issues
- Family conflicts
- Grief
- Intimacy-related issues
- Eating disorders
- Sleeping disorders
- Anger management
- Career difficulties
- Depression
- ADHD
- Aging and geriatric issues
- Attachment issues
- Blended family issues
- Caregiver issues and stress
- Communication problems
- Coping with natural or human-caused disaster
- Divorce and separation
- Emptiness
- Family problems
- Forgiveness
- Guilt and shame
- HIV / AIDS
- Hospice and end-of-life counselling
- Isolation / loneliness
- Jealousy
- Life purpose
- Midlife crisis
- Veteran and Armed Forces Issues
- Obsessions, compulsions, and OCD
- Phobias
- Polyamory / non-monogamous relationships
- Post-traumatic stress
- Prejudice and discrimination
- Seasonal Affective Disorder (SAD)
- Self-love
- Sexual assault and abuse
- Sexuality
- Social anxiety and phobia
- Women's issues
- Young adult issues
Approaches Joanna lists
- Client-Centred Therapy
- Cognitive Behavioural Therapy (CBT)
- Emotionally-Focused Therapy (EFT)
- Eye Movement Desensitization and Reprocessing (EMDR)
- Psychodynamic Therapy
Listing an approach is not evidence of training in it. This directory copies what each counsellor names and does not check training records.
Online support
Emotionally focused ideas are also part of her toolkit when relationship feelings or intimacy concerns are central. These approaches aim to help people name emotions and change patterns that cause distance or conflict. Joanna will discuss which approach seems most useful and will work with the client to shape the plan over time rather than imposing a single method.
Online sessions are offered by video call, phone, live chat or text messaging to suit different needs. Video calls are good for face-to-face conversation and visual cues; phone sessions can fit a shorter break at work or when bandwidth is limited. Live chat and text messaging can be used for brief check-ins, written reflection and ongoing support between longer sessions. These options make it easier to keep therapy part of a busy life and to try different formats until the best fit is found.
Frequently asked
What kinds of problems does Joanna help with?
She works with stress, anxiety, trauma and abuse, low self-esteem, depression, ADHD and many everyday struggles like sleep, eating and career stress.
How would you describe her therapy style?
Joanna uses a conversational and respectful style, adapting techniques to each person and focusing on clear, manageable steps.
What is her background and experience?
She has nine years of professional experience and holds the NCPS credential as documented in her profile.
Where is Joanna based and what does that mean for sessions?
She is based in the United Kingdom and offers sessions to people within that region according to the service terms.
Which languages are supported for sessions?
Sessions are offered in English.
What formats are available for online sessions?
People can meet by video call, phone session, live chat or text-based messaging depending on their preference.
How does cost and payment work?
Cost varies with location and therapist arrangements; sessions use a subscription model that can be cancelled at any time.
How do I begin working with Joanna?
Click the Start Therapy button, complete the short matching questionnaire, and then schedule sessions according to the therapist's availability.
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