Lea Kendall, NCPS

Client-centred therapy focuses on listening and understanding the person's experience, with the therapist following the person's lead to build change. Cognitive behavioural therapy (CBT) helps identify unhelpful thoughts and behaviours and teaches practical skills to reduce anxiety, improve mood and manage sleep. Emotionally-focused therapy (EFT) concentrates on recognising and shifting emotional patterns that affect relationships and intimacy, helping people feel more connected and understood.

Finding the right approach usually unfolds over the first few sessions. Lea works collaboratively to test methods and adjust the plan based on the person's goals and preferences. That means techniques and pace are chosen together rather than imposed, and the approach can shift as needs change.

Online therapy options include video calls, phone sessions, live chat and text-based messaging, which makes it easier to fit therapy around work and family life. Video calls are useful for deeper conversations and non-verbal cues, phone sessions can be a good short-check in when bandwidth is limited, and live chat or messaging suit people who prefer writing or need flexible, brief touchpoints. These formats give practical flexibility while keeping the focus on therapy that works for each individual.