Cheryl Freedman, BACP

Person-centred work focuses on listening and following what matters most to the client. The counsellor helps people name their priorities, notice strengths and decide small changes to try. This approach is especially useful for anxiety, stress and life transitions because it centres the client's experience and pace.

Evidence-based therapeutic techniques can also include practical problem-solving and paced conversations about difficult relationships or family history. These methods break challenges into manageable steps, which can reduce overwhelm and make progress feel tangible. They are often helpful for issues like communication problems, codependency and coping with chronic illness.

Finding the right approach is part of the work. The therapist will collaborate with the client to choose methods that suit their goals and preferences. This means trying things, checking what helps, and adjusting the plan together rather than following a fixed script.

Online therapy offers flexibility for people juggling busy lives. Video calls allow for richer communication through tone and facial cues. Phone sessions require less bandwidth and can be easier to fit into a lunch break. Live chat or text messaging work well for brief check-ins, ongoing reflection between sessions, or for people who prefer to write rather than speak. Registered or accredited professionals can use these formats to make therapy more accessible while tailoring each session to individual needs.