Barbara Cross, NCPS

Client-Centred Therapy focuses on listening and understanding. The counsellor mirrors what is said, offers empathy and helps people find their own answers; this approach suits those looking for acceptance and clearer self-understanding.

Cognitive Behavioural Therapy looks at the links between thoughts, feelings and actions. It offers practical exercises and techniques to change unhelpful thinking and reduce symptoms like anxiety or low mood, which can be useful for work-related stress and day-to-day coping.

Narrative Therapy helps people separate themselves from their problems by retelling the stories they live with. It can be helpful for reframing experiences such as abandonment, attachment struggles or repeated relationship patterns.

Finding the right approach is part of the work. The counsellor will talk with the client about goals, preferences and what feels most useful, then agree a plan together. That plan can change as needs evolve and different methods can be combined over time.

Online sessions make it easier to fit therapy into busy lives. Video calls allow face-to-face conversation when a longer discussion is needed. Phone sessions can be a lower-bandwidth option or a good fit for short check-ins. Live chat and text-based messaging suit people who prefer writing or need flexible, on-the-go contact. These options increase accessibility and help people keep continuity of care around work, travel or family commitments.