Lucy Castro, BACP

Lucy typically combines person-centred listening with short-term, solution-focused work. Person-centred listening means the counsellor follows your lead, reflects what you say and helps you feel heard. This approach suits people who need space to make sense of painful feelings or life changes.

Solution-focused techniques focus on clear goals and small practical steps. They are useful for tackling stress, anxiety, communication problems and making forward progress when life feels stuck. These techniques aim to identify what will be different when things improve and then try simple, achievable changes.

Finding the right approach is part of the process and is decided together. Lucy will discuss options with you, check what feels helpful, and adapt methods to suit your needs and preferences. The work is collaborative and regularly reviewed so it stays relevant.

Online therapy offers practical flexibility. Video calls let you keep face-to-face contact without travelling. Phone sessions can be a good fit when video is difficult or bandwidth is limited. Live chat and text-based messaging suit quick check-ins, shorter check-up sessions or people who prefer writing to speaking. These formats make it easier to fit therapy around work, caring duties and changing schedules, while still keeping continuity of care with a registered or accredited professional.