Joanna (Asha) Kaszczuk-Baulch, BACP, NCPS

Client-centred therapy focuses on the person in front of the counsellor. It involves open listening and helping people find their own answers, which works well in conversation over video or phone. Cognitive behavioural therapy, or CBT, looks at thoughts and behaviours and uses practical exercises to reduce anxiety or low mood; these tasks can be carried out between sessions and discussed online to track progress. Trauma-focused therapy concentrates on helping people process and manage past traumatic experiences and can be adapted into a paced plan for remote sessions so difficult material is approached step by step. Finding the right approach is part of the work together. Joanna will talk with each person about their goals and preferences and then choose methods that fit. This is a collaborative process that can be adjusted as the work unfolds. Online formats make it easier to get support in different ways. Video calls allow face-to-face interaction and visual cues. Phone sessions need less bandwidth and can be simpler to fit into a busy day. Live chat or text-based messaging can suit shorter check-ins, flexible timing or people who prefer writing. These options help people access therapy around work, caring duties or location constraints while keeping the focus on practical progress and emotional support.