Hayley Moran, BACP

Client-centred therapy focuses on listening and understanding the person's experience. The counsellor offers empathy and reflection so the person feels heard and can begin to make sense of their feelings; this approach often helps with low self-esteem, relationship worries and life transitions.

Cognitive behavioural therapy, or CBT, looks at how thoughts, feelings and behaviours interact. Tasks in and between sessions help people test unhelpful thinking and try different behaviours, which can be useful for anxiety, depression and sleep issues.

Solution-focused therapy concentrates on strengths and practical steps. It helps people identify small, achievable goals and build on what already works in their life, which can suit those seeking quick, focused change.

Finding the right mix of approaches is part of the work. The therapist will discuss the person's needs, goals and preferences and agree a plan together. That collaborative decision can change as therapy progresses and new priorities emerge.

Online therapy with video calls, phone sessions, live chat or text-based messaging offers flexible ways to fit sessions around work, family and other commitments. Video calls let people use visual cues, phone sessions need less bandwidth, and messaging or live chat can be better for shorter check-ins or when logging thoughts between sessions. These formats make it easier to keep continuity of care and to try different ways of working that suit each person.