Fiona Austin, BACP

Fiona uses client-centred therapy to make conversations feel safe and focused on the person's own goals. That approach means the therapist listens closely, reflects what she hears and helps the client make sense of their experience in their own terms.

She also uses cognitive behavioural therapy, which looks at how thoughts and behaviours maintain problems and teaches practical techniques to change them. CBT is useful for anxiety, sleep issues, motivation and low mood because it gives straightforward tools to try between sessions.

Finding the right approach is part of the work. Fiona will discuss options and decide together which methods best match a person's needs, goals and preferences. This is a collaborative process and can change as progress is made.

Online sessions can be run by video call, phone, live chat or text-based messaging. Video calls let you use visual cues and a fuller conversation. Phone sessions are useful if bandwidth is limited or when someone prefers not to be on camera. Live chat and messaging offer brief check-ins, flexible timing and a way to reflect in writing between longer sessions. These options are chosen to increase accessibility and to fit therapy around work, family and daily life.