Jo Eaton-Brown, BACP

The client-centred approach puts the person's experience at the heart of each session. The counsellor listens without judgement, reflects what she hears and helps people make sense of their feelings and choices. This approach is useful for anxiety, low self-esteem, grief and relationship worries.

Solution-focused work concentrates on what a person wants to be different and identifies small, practical steps to get there. Sessions often set short-term goals and try out changes between meetings, which can be helpful for coping with stress, career questions or specific behaviour patterns.

Finding the right approach is part of the process. Jo will work collaboratively to decide which methods suit the client's needs, goals and preferences. That might mean mixing listening-led conversations with short goal-focused tasks, depending on what feels most useful.

Online therapy offers flexibility and practical options. Video calls allow face-to-face conversation over distance. Phone sessions are useful when bandwidth is limited or a quieter check-in is preferred. Live chat and text messaging can fit into a busy day and support shorter check-ins or ongoing reflection between sessions. Registered or accredited professionals use these formats to make therapy easier to fit into everyday life.