Dr. Maria-Christina Kosteli, BACP

Client-centred work means the counsellor follows the person's lead and focuses on understanding their experience. It helps when someone needs a calm, accepting space to talk about what matters most. Cognitive behavioural therapy, or CBT, looks at the links between thoughts, feelings and behaviour and offers practical strategies to change unhelpful patterns. CBT is often used for anxiety, stress and low mood. Emotionally-Focused Therapy helps people identify and shift emotional responses that cause conflict or distress in close relationships and personal life.

Choosing the right approach is part of the work together. The therapist will discuss goals, preferences and what has or has not helped before, and then suggest methods that fit. That decision is collaborative and can change over time as progress is made.

Online sessions can be conducted by video call, phone, live chat or text-based messaging, giving flexibility in how and when people connect. Video calls allow face-to-face conversation, phone sessions can be easier when bandwidth is limited, chat is useful for brief check-ins, and messaging can suit those who prefer writing. These options make it easier to fit therapy around work, caring duties and day-to-day life while still using familiar counselling approaches.