Jennifer Tsang, NCPS

Client-centred therapy focuses on the person's own goals and experience, offering a respectful space where the counsellor follows the client's lead and helps them make sense of what matters. This approach is useful when someone wants to be heard and to build confidence in their own choices.

Cognitive behavioural therapy, or CBT, works on identifying patterns of thinking and behaviour that keep problems like anxiety or low mood going. It uses practical exercises and small experiments to change unhelpful habits and improve daily functioning.

Mindfulness therapy teaches simple attention and breathing skills to reduce stress, improve sleep and lessen rumination. These techniques are often combined with other methods to give straightforward tools for dealing with difficult moments.

Finding the right mix of approaches is part of the first conversations. The counsellor will work collaboratively to identify goals and try methods that suit a person's needs and preferences, adjusting the plan as work progresses.

Online sessions are offered by video call, phone, live chat or text-based messaging to make therapy more flexible. Video is good for face-to-face conversation, phone works when bandwidth is limited, live chat or text can fit short check-ins or people who prefer typing. These options help people fit therapy around work, family and travel commitments while keeping continuity of care with registered or accredited professionals.