Sarah Bates, BACP, NCPS

Sarah draws on commonly used evidence-based approaches that focus on practical change and emotional processing. One approach helps people identify unhelpful patterns of thinking and replace them with clearer, more useful thoughts to reduce anxiety and low mood. Another approach focuses on processing difficult experiences and building coping skills to manage trauma and grief without becoming overwhelmed.

Deciding which approach to use is part of the work. Sarah discusses goals, preferences and what feels most helpful and then adapts the plan together with each person. That collaborative process helps people try methods and adjust them if needed as therapy progresses.

Online sessions are offered by video calls, phone sessions, live chat or text-based messaging. Video is useful when visual connection matters, phone sessions can be simpler when bandwidth is limited, live chat is good for shorter check-ins and text messaging supports ongoing reflection between meetings. These options make it easier to fit therapy around work, family life and travel while maintaining regular contact with a therapist.