Dawn Robertson, NCPS

Two evidence-based techniques often used in Dawn's practice are brief structured strategies and skills-focused work. Structured strategies involve breaking problems into manageable parts and teaching clear steps to change patterns; these methods help with anxiety, low mood and day-to-day stress. Skills-focused work teaches practical tools such as relaxation, emotion regulation and planning skills that people can practise between sessions to manage symptoms and improve coping.

Another common element is trauma-informed conversation. This means the therapist helps clients make sense of past hurts at a comfortable pace and pays attention to safety and pacing during conversations. That approach is useful for people processing trauma, abuse or painful life events and for those who need steady support while they work through difficult memories.

Finding the right approach is part of the process. The therapist will work together with each client to choose techniques that fit their goals and preferences. This is a collaborative process where methods are tried, reviewed and adapted as needed to make sure they are helpful.

Online sessions are offered by registered or accredited professionals using video calls, phone sessions, live chat or text-based messaging. Video calls are close to in-person work and allow face-to-face conversation. Phone sessions need less bandwidth and can be easier on the day you do not want to be on camera. Live chat or text messaging can suit quick check-ins, shorter sessions or ongoing written support between calls. These options offer flexibility for people juggling work, family and other commitments.